Troubleshooting Installation Issues with Wellpoint Devices

Installing your Wellpoint People Counter should be quick and easy, but sometimes unexpected issues can arise. Here’s how to troubleshoot the most common installation problems and get your device online fast.

1. Power and Network Checks
First, ensure your device is properly powered and all cables are securely connected. Confirm that your network is stable and that the device has a strong Wi-Fi or Ethernet connection.

2. Device Placement
Correct placement is key for accurate counting. Mount the device according to the recommended height and angle in your installation guide, avoiding obstructions or reflective surfaces.

3. Dashboard Diagnostics
Log in to the Wellpoint cloud dashboard at wellpoint.cloud to check device status in real time. The dashboard will alert you to any connectivity or configuration issues and guide you through quick fixes.

4. Firmware and Updates
Make sure your device firmware is up to date. The dashboard will notify you if updates are needed and provide simple instructions for installation.

5. Support When You Need It
If you’re still having trouble, Wellpoint’s support team is ready to help—just reach out for expert assistance.

Real-World Example
A retailer recently solved a connectivity issue in minutes by using the Wellpoint dashboard’s live diagnostics and support chat, ensuring zero downtime for their people counting operations.

Ready to experience seamless installation and reliable analytics?
Try our DEMO today at wellpoint.cloud!
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